Position Summary

This position is responsible for management of all facets of the Multiple Listing System (MLS) to include the business, financial, legal, and operational maintenance of the MLS program & service, and ancillary services. This position serves as the Liaison to the MLS Committee and Board of Directors and reports to the CEO.  The MLS Director supervises other MLS support staff. 

Responsibilities

• Administer and direct the activities and operations of the Multiple Listing Service, consistent with the policy and procedures as directed by the Association Executive, Board of Directors, MLS Regulations and the Bylaws.
• Coordinate and follow through to resolution all MLS and technology issues.
• Maintain positive professional relationship with the members, vendors, governmental agencies, and consumers. Critical issues are a 24/7 imperative for this position.
• Refine and implement the rules for the MLS. Adapt to changing laws, practices, technologies, and behaviors to continue to promote a safe playing field for a highly charged and competitive membership.
• Work with MLS and 3^rd party vendors to evaluate, plan, and test new and existing products and services.
• Plan and coordinate consistent member communications and promotions to continually increase adoption, usage and satisfaction of association offerings.
• Assist members and staff with MLS and technology related issues.
• Supervise two other MLS support staff. 
• Attend conferences, webinars, and continuing education opportunities to ensure MLS policies and procedures are compliant with industry best practices.
• Ensure that Association MLS maintains its position at the cutting edge of technology and supporting systems. Establish and maintain MLS and technology contracts on behalf of Board of Directors.
• The position must have full knowledge and understanding of the bylaws for both the association and MLS Bylaws, MLS Rules and Regulations, and Association Policies and Procedures.
• All staff interpretation and explanation of MLS Rules and Procedures.
• Respond to calls and emails in a timely manner.
• Complete other tasks/duties as assigned.

Requirements

• Requires a four-year degree with up to 4 yrs. related on-the-job experience. 1-2 years supervisory experience preferred.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions, in mathematical or diagram form, and deal with several abstract and concrete variables.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, legal cases, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, colleagues, and the general public.
• Strong verbal communication, written communication, and organizational skills.
• Professionalism and ability to be discreet with confidential and sensitive issues.
• Ability to handle multiple tasks and projects, and meet deadlines.
• Association Management, and other industry-related software experience.

Other Skills & Abilities

• Demonstrates exceptional customer service and support skills.
• Ability to adapt quickly to a changing environment
• Improves methods in order to achieve goals.
• Treats others with respect; Develops and maintains productive working relationships within team.
• Demonstrates consistent and thorough work on a consistent basis.